IT that keeps your organisation running, not guessing.
NetNavi is the outsourced IT department for care groups, manufacturers, logistics operators and growing businesses. Proactive support, serious security and a roadmap you can actually plan around.
- 5 minute target first response
- UK-based helpdesk
- Remote & on-site cover
- No lock-in tactics
Target first response on new requests
Monitoring of servers, devices and backups
Core services under one accountable team
Remote support across the United Kingdom
One team for every part of your IT
Support, security, cloud and projects handled together, so nothing falls between suppliers.
Managed IT Support
A complete outsourced IT department, or extra hands alongside yours.
ExploreCyber Security
Layered protection across identity, devices, email and data.
ExploreMicrosoft 365
Email, Teams, SharePoint and identity, properly configured.
ExploreGoogle Workspace
Email, Drive, Docs and administration for organisations running on Google.
ExploreCloud Services
Cloud that fits the workload, not the other way round.
ExploreBackup & Disaster Recovery
Backups that are monitored, tested and actually restore.
ExploreNetworks & Wi-Fi
Connectivity that holds up across every site and every floor.
ExploreVoIP & Communications
Cloud phone systems that work wherever your people are.
ExploreHardware & Infrastructure
Procurement, build and lifecycle management of the kit you rely on.
ExploreIT Consultancy
Independent advice, projects and technology roadmaps.
ExploreSector experience that shows in the detail
We support environments where downtime has an immediate operational impact.
Changing IT provider, without the drama
Most organisations stay with a provider they have outgrown because moving feels risky. Our handover is a defined process with dates, owners and documentation at every stage.
Free IT review
A structured look at your systems, security posture and risks. You get the findings whether or not you work with us.
Discovery & documentation
We record every system, licence, supplier and access route, so nothing depends on one person's memory.
Planned handover
Access, domains, backups and tooling are transferred to an agreed timeline with no gap in cover.
Onboarding your users
Your team learns how to reach us, and we learn who does what and which systems matter most.
Stabilise & secure
Quick wins first, then the security gaps and recurring faults discovery uncovered.
Ongoing management
Regular reviews, reporting and a rolling roadmap so improvements are planned rather than reactive.
The standard every NetNavi client gets
However you work with us, the same commitments apply from day one.
A real person, fast
When something stops work, you reach an engineer straight away.
- 5 minute target first response
- UK-based helpdesk, no overseas call centres
- Issues prioritised by business impact
One accountable team
Support, security, cloud and connectivity handled together.
- No passing responsibility between suppliers
- Supplier and licence management included
- Everything documented, nothing in one head
Proactive, not reactive
Most problems are fixed before your users notice them.
- Continuous monitoring, patching and maintenance
- Backup oversight and recovery testing
- Security gaps closed as they are found
Planned, not ad hoc
You always know what is happening and what comes next.
- Regular service reviews
- A rolling technology roadmap
- Plain-English reporting and advice
UK-wide support with local engineers when you need them
Most issues are resolved remotely in minutes, wherever you are in the UK. When hands are needed on site, our engineers attend across Greater London, Kent, Essex, Surrey and Hertfordshire.
Questions we are asked before people switch
What does managed IT support from NetNavi include?+−
Helpdesk support for your users, proactive monitoring and maintenance, Microsoft 365 and identity management, security controls, backup oversight, supplier and licence visibility, and a planned technology roadmap.
How quickly do you respond when something breaks?+−
We work to a 5 minute target first response. Issues are then prioritised by business impact, with problems affecting a whole site or multiple users treated first.
Can you take over from our current IT provider?+−
Yes. A structured transition covers documentation, administrative access, licensing, domains, backups, security tooling and supplier details, so responsibility transfers cleanly with no gap in cover.
Do you support multi-site organisations?+−
Yes. Multi-site support is central to how we work, particularly for care groups, manufacturers and logistics operations with offices, homes, depots and mobile teams.
Do you work alongside an in-house IT person?+−
Yes. We can act as your complete IT department or as a co-managed partner covering out-of-hours, security, projects and specialist areas.
Which areas do you cover?+−
We support organisations across the UK remotely. For on-site work our engineers regularly attend sites across Greater London, Kent, Essex, Surrey and Hertfordshire.
Do you help with Cyber Essentials?+−
Yes. We help you understand the requirements and put the underlying controls in place where certification is commercially useful.
Ready for IT that supports the way your business works?
Book a free IT review and get an honest assessment of your systems, security and risks, with no obligation to switch.