VoIP & Communications
Hosted telephony, Teams calling and contact routing for organisations that need calls answered, wherever staff are working.
- 5 minute target first response
- UK-based team
- Remote support UK-wide
What this looks like day to day
With traditional lines retired, phone systems now live alongside the rest of your IT. We move telephony to a hosted platform, keep your numbers, and set up routing that matches how your teams and sites actually operate.
What is included
- Hosted VoIP and Microsoft Teams calling
- Number porting and line replacement
- Call routing, hunt groups and out-of-hours handling
- Desk phones, softphones and mobile apps
- Call recording and reporting where required
- Support for multi-site and remote teams
From first conversation to day-to-day calm
Every engagement follows the same shape: understand, stabilise, improve, then keep improving.
Mapping how calls should flow
We look at how your teams, sites and opening hours really work, and design routing, hunt groups and out-of-hours handling to match.
Keeping your numbers
Existing numbers are ported to the hosted platform, so customers and contacts notice no change.
Moving to hosted telephony
Hosted VoIP or Microsoft Teams calling replaces traditional lines, with desk phones, softphones and mobile apps to suit each role.
Refining with real data
Call recording and reporting, where required, show how calls are actually handled so routing can be tuned over time.
What changes for you
One number, anywhere
Staff take calls on desk, laptop or mobile without changing numbers.
Calls reach a person
Routing and out-of-hours rules stop calls falling into voicemail.
Simpler line management
Legacy lines and rentals are replaced with a single predictable service.
VoIP & Communications: common questions
Do we keep our existing phone numbers?+−
Yes. Number porting moves your existing numbers to the hosted platform, so nobody needs to learn a new number.
What about the switch-off of traditional phone lines?+−
Traditional lines are being retired, which is why phone systems now live alongside the rest of your IT. We handle the move and replace legacy lines and rentals with a single predictable service.
Can staff answer calls away from their desks?+−
Yes. Staff take calls on a desk phone, laptop or mobile app without changing numbers, and routing rules stop calls falling into voicemail.
Does it work for more than one site?+−
Yes. The platform supports multi-site and remote teams, with one system and consistent handling across every location.
Works well alongside
Managed IT Support
A complete outsourced IT department, or extra hands alongside yours.
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Read moreTalk to us about voip & communications
Book a free IT review and get an honest assessment of your systems, security and risks, with no obligation to switch.